Brent Steffen, director of digital, Cat Digital, Caterpillar Inc.
Leading off this week’s EnvisionB2B keynote sessions on June 21 are Brent Steffen, director of ecommerce at Cat Digital at Caterpillar Inc., and Sandy Mattinson, president of Zoro, a top B2B ecommerce site of W.W. Grainger Inc. Zoro now generates $1 billion in annual sales.
On June 22, EnvisionB2B will feature three keynotes from John Hill, chief digital and information officer, MSC Industrial Supply Co.; Velinda Cox, senior vice president of ecommerce, Konica Minolta; and Jim Lyman, vice president, ecommerce and customer enablement, Performance Foodservice.
Steffen will take part in a one-on-one fireside chat with Digital Commerce senior vice president of B2B and market research Mark Brohan on June 21 on how and why Caterpillar is making digital commerce transformation a corporate and strategic priority. Steffen will discuss how Caterpillar is accelerating ecommerce adoption to drive growth and deliver improved customer experiences across digital and physical channels by using its domain expertise, insights and analytics, and global distribution network.
Sandy Mattinson, president, Zoro.com
Also on June 21, EnvisionB2B 2023 attendees will listen in on a fireside chat with Mattinson. Few organizations are as flexible and adept at changing with the digital times as W.W. Grainger Inc., a bellwether ecommerce company and the biggest public distributor of maintenance, repair and organizational (MRO) products. In this fireside chat, Mattinson will discuss how Zoro anticipates dynamic change in digital commerce, executes a flexible and winning ecommerce strategy, and how other organizations can do the same.
EnvisionB2B June 22 keynotes:
John Hill, MSC Industrial Supply Co.
Keynote: “Going More Digital to Deliver Customer Value”
John Hill, chief digital and information officer, MSC Industrial Supply Co.
Ecommerce has long been a crucial driver of MSC Industrial Supply Co.’s growth strategy. But the multibillion-dollar distributor plans to continue enhancing its digital channel, the company says.
In his keynote, Hill will address how MSC — which does more than 60% of its nearly $4 billion in annual sales through ecommerce — is expanding and fine-tuning its digital technology and strategy to bring more value to customers and grow both digital and offline sales.
Hill, an ecommerce veteran who last year became MSC’s first chief digital and information officer, is helping MSC to extend its digital evolution in multichannel commerce “so we can support our customers, suppliers and other stakeholders at the highest level,” he says.
Velinda Cox, Konica Minolta
Keynote: “A New Strategy for a Digital Channel and Ecosystem”
Velinda Cox, senior vice president of ecommerce, Konica Minolta
Transitioning a traditional B2B company toward digital commerce supported by a digital technology ecosystem is no easy task — especially for a global organization. But that’s what 150-year-old, worldwide Konica Minolta is doing, and its senior vice president of ecommerce, Velinda Cox, will talk about her company’s transition during a June 22 keynote address at EnvisionB2B 2023 in Chicago.
Konica Minolta is taking a “crawl, walk, run” approach to building out its ecommerce technology and developing a better customer experience.
“First, learning through interviews and surveys how channel partners and customers want to interact with the company,” Cox says. “Then building it out to suit their requirements with a most-viable-product start approach.”
“Our aspiration is to deliver what the market demands. And in doing so, we’re going to augment the sales we have today by reaching a market originating on the web that our direct physical sales organizations and dealers are not touching today.”
Jim Lyman, Performance Foodservice
Keynote: “Expanding through B2B ecommerce”
Jim Lyman, vice president, ecommerce and customer enablement, Performance Foodservice
Performance Food Group — a leading foodservice distributor to supermarkets, restaurants, schools, corporate facilities and convenience stores — is raising sales and service to new levels through a new “Customer First” digital commerce ecosystem.
Jim Lyman, who heads ecommerce strategy at Performance Foodservice, will talk about how the company has developed — and continues to enhance — a digital commerce ecosystem that upgrades the buying experience for customers across his its product lines.
“Customer First is our new digital platform designed to provide customers across our businesses with a better online ordering experience, PFG’s chief financial officer, Patrick Hatcher, said on a third-quarter earnings call. “We expect this platform to result in increased order sizes, improved customer retention and generate new business wins.”
More than 60 speakers
In all, EnvisionB2B 2023 will feature more than 60 speakers, each an industry thought leader, on conference tracks and sessions that will feature detailed best practices, “how to” advice and multiple networking opportunities. The sessions will educate and help B2B organizations succeed at launching and expanding their ecommerce program and achieve excellence in digital commerce execution and transformation.
Sign up
Sign up for a complimentary subscription to Digital Commerce 360 B2B News, published 4x/week. It covers technology and business trends in the growing B2B ecommerce industry. Contact Mark Brohan, vice president of B2B and Market Research Development, at [email protected] and follow him on Twitter @markbrohan.
Follow us on LinkedIn and be the first to know when new Digital Commerce 360 B2B News content is published.
Favorite