Customer Relationship Management/ Customer Service

Perspectives

Generative AI will change the B2B customer experience as we know it

Maeve Condell | Jun 1, 2023 | Digital Commerce 360 | B2B

Strategies

Why some retailers use — and avoid over-using — stores as fulfillment locations

Gretchen Salois | Apr 4, 2023 | Digital Commerce 360 | Retail

News

A B2B marketplace expands for business services

Paul Demery | Mar 4, 2022 | Digital Commerce 360 | B2B

News

Freshworks gears up to compete in Salesforce.com’s market

Bloomberg News | Sep 24, 2021 | Digital Commerce 360 | B2B

Perspectives

Putting purpose at the heart of B2B transformation

Greg Ricciardi | Aug 23, 2021 | Digital Commerce 360 | B2B

Perspectives

How to understand and grow your customer engagement maturity

Richard Barnett | Jun 28, 2021 | Digital Commerce 360 | B2B

News

Microsoft launches cloud data services for online commerce

Bloomberg News | Dec 7, 2020 | Digital Commerce 360 | B2B

News

Why Salesforce is buying Slack to grow its software suite

Bloomberg News | Dec 4, 2020 | Digital Commerce 360 | B2B

News

Getting B2B and B2C ecommerce to work in harmony

Peter Lucas | Oct 19, 2020 | Digital Commerce 360 | B2B

By revamping its B2B website to enable quick ordering, easier order-tracking, and access to reliable service, Lindemann Chimney Supply was able to sweep up a whole new segment of buyers—retail consumers.

News

As COVID emerged, Graybar enhanced its digital strategy

Paul Demery | Oct 7, 2020 | Digital Commerce 360 | B2B