Retailers have been committed to giving shoppers the ability to return goods with minimal hassle and often for free. Digital Commerce 360’s research shows that 43.4% of the apparel retailers in the Top 1000 provide free return shipping as part of their return policies.
But that could be changing. Nikki Baird, vice president of strategy at Aptos, a retail technology company, sees retailers moving their return policies away from free shipping and free return shipping.
“Rather than free shipping, it seems retailers are more concerned right now about putting in the right returns policy,” Baird says. “And more and more of them are looking at adding restocking fees.”
Moreover, 27.4% of the Top 1000 online retailers …
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